Jargon technique pour techniciens
Voici un endroit pour les techniciens, où ils seront ensemble et échangeront comme ils en ont l'habitude. Des sujets très techniques avec des réponses ou des astuces relativement à des problèmes qu'ils ont pu rencontrer lors de l'utilisation de BIAPAY en backend. Cliquez simplement sur un des éléments pour obtenir de l'aide.
Is an Internet connection required to use BIAPAY?
Yes, Internet connectivity is required to use BIAPAY for the time-being. Yet, stay tuned, for we have a surprise for you very soon!
What are the payment methods accepted in BIAPAY?
With BIAPAY, the customers can choose their preferred payment method, thus accelerating the payment process.
Available options right in the web app and in the mobile app are:
- mobile money operators – Orange Money, Express Union Mobile Money, MTN Mobile Money, Sara by AFB as well as BIAPAY itself
- international wallets – PayPal, Stripe, Skrill
- credit/debit cards – VISA, Mastercard, UnionPay
- online banking (Direct Banking)
You can access all of them by QR code or BIAPAY Paylink (payment link) when paying in-store as well.
More payment methods and options to come soon!
What do I do if a payment method is rejected during checkout in BIAPAY?
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How safe are my personal data when paying with BIAPAY?
Paying with BIAPAY is absolutely safe!
By using the latest technology, BIAPAY ensures that both your account and all transactions you make are always safe. Your data are hosted in a secure place equipped with high-tech infrastructure (servers, data storage, …).
- 2-factor authentication Available at registration level and for each and every transaction through the BIAPAY Authenticator app or conventionally by e-mail, SMS or push notification
- End-to-end encryption Nobody but the buyer and the seller can interfere in the data exchange process.
- 3D Secure technology
- PCI DSS compliant processes
Beyond that, each transaction is checked in the background against international blacklists so as to prevent fraud!
Is BIAPAY available in my country?
BIAPAY is currently available in Cameroon.
Other countries in Central Africa, in West Africa, in East Africa as well as in Europe and in North America are to follow soon.
Is it possible to use one e-mail address for multiple BIAPAY accounts?
No, the e-mail address is specific to each BIAPAY account and cannot be used for another one. Please sign up to the system with another e-mail address that have not been registered yet.
What are the downloadable file formats for generated invoices in BIAPAY?
The invoices that are generated in BIAPAY can be downloaded in Excel (.csv) or PDF formats.
Is BIAPAY suitable for all kinds of business models?
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Is a BIAPAY professional account available only for registered businesses?
Yes, BIAPAY professional account is available only for registered business, for only they can provide KYC documents that are required by law.
Can I effect money transfer with a BIAPAY private account?
No, due to legal requirements, money transfer cannot be effected from a BIAPAY private account. Please switch to your business account instead.